If you receive an e-mail, a call from a person/association claiming to be from Ditaraa,seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Ditaraa or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Ditaraa customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Ditaraa. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Order can be cancelled till the same is out for delivery.

Note: This may not be applicable for certain logistics partner. 

You would see an option to cancel within ‘My Orders’ section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

1. Tap on My Orders
2. Choose the item to be Returned
3. Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

1. NEFT – 1 to 3 business days post refund initiation

 2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

Please tap on “My Orders” section under main menu of Website / M-site to check your order status.

You can find out if Ditaraa delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on Myntra are dispatched through our third party courier service – Ecom or through our courier partner DTDC.

No. At this point, Ditaraa delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Tap on “My Orders” section under the main menu of your Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Ditaraa’s returns and exchange policy gives you an option to return or exchange items purchased on Ditaraa for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Myntra credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
2. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
3. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
4. Ditaraa will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ditaraa would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Ditaraa, please follow these steps:

You can return products purchased from Ditaraa within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

1. Create a ‘Return Request’ under “My Orders” section of Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facility in selected locations basis our courier serviceability.
3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website/Msite.

Once you create a return via Desktop as per the returns policy, Ditaraa will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Ditaraa assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please contact our customer care.

You can create your account on Ditaraa by entering and verifying your mobile number. Click on “Create New Account” after that and fill up the form to create your Ditaraa account

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and “Continue”. On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

You can log in to your account and change it from your Profile > Edit Profile.

We support the following payment options at Ditaraa:

1. Cash On Delivery (available in selected pin codes)
2. Credit Card
3. Debit Card
4. Net banking
5. Gift Card
6. Wallet

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

1. Your order value may be less than Rs. 299 or over Rs15,000.
2. Our courier partners may not support the Cash on Delivery option for your delivery address.
3. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 15,000 then the COD option will be disabled temporarily.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Ditaraa’s shipping policy.

We always strive hard to provide the best experience to our customers. Please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Ditaraa verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Ditaraa and Ditaraa reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.

Yes, you can send gift orders to your friends/family members on Ditaraa. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

You can use any payment method that Ditaraa supports, except Cash on Delivery.

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Both the sender and the recipient can initiate a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on Website/M-site. The refund amount will be credited to the account using which the payment was made. Please note that when you return an item, the gift wrap charges are not credited back.

To purchase Ditaraa Gift card, please follow below mentioned steps:

1. Click on Gift Card option on Ditaraa
2. Then, on ‘Buy Gift Card’ option
3. Enter recipient email address
4. Select or enter the Gift Card value
5. Make payment using your credit card, debit card or net banking
6. On successful payment, the Gift Card details will be sent to the recipients email address.

For making a purchase with your Gift Card on website simply enter your 16 digit Gift card number and 6 digit PIN at the checkout page.The purchase amount will be deducted from your Gift Card’s available balance. Follow the below mentioned steps to redeem the gift card:

1. Click on ‘Place Order’
2. Once you’ve reviewed and confirmed your address, click on ‘Proceed to Payment’
3. Select ‘Gift Card’ from ‘Other Payment Options’
4. Enter your 16 digit gift card code and 6 digit PIN
5. Click on ‘Apply’ to redeem the balance.

For Ditaraa issued giftcards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.